Not every customer is going to love you, and not all business is good business!I see it regularly: a CEO falls in love with an early customer, like the first small retailer to carry your product. …
Stop Waiting on Your Employees
Some employees aren’t worth saving. There are a lot of team members that may struggle to grow with us. They may need additional coaching or mentoring. They may need to be moved to a new seat on the …
Don’t Take It Personally
I was advising a team member earlier this week. My advice? Don’t take it personally. For most of my career, I took it personally. Only in the past few years did I realize that other people’s …
Don’t Pitch in a Bentley
Don’t pitch in a Bentley. Early in my career, my mentor told me a story about how a service provider pitched him his services. He arrived in a Bentley. He was successful, so of course, he was …
ROI Matters
A common pattern in expanding organizations is the tendency to spend without regard for potential return. Sometimes, that means buying software, thinking that a purchase will quickly correct a …
Hard Decisions
In business, we tend to put off the hard decisions and end up losing millions. For those who don’t know me, I’m a huge coffee guy—addicted to the stuff. I’m an avid fan of Nespresso and drink a …